Company profile / Warning. Notice for all IZOARD XP owners


Dear customer,
      Wilier Triestina has been committed to creating bikes at the very highest level for decades. We are convinced that the numbers are proving us right.
There are many investments made to ensure the best quality for those who demand the most, and it is with this in mind that in recent years we have continuously implemented and improved the existing test protocols and testing of our products. There are however no tests which guarantee the total exclusion of error. Sometimes, unfortunately, even the tightest controls cannot avoid a certain percentage of defects.

It is with deep sorrow that we inform you that some of the forks for the Izoard XP model shipped from Wilier's factory between October 1, 2011 and October 19, 2012 are potentially defective.

Wilier Triestina is therefore announcing a voluntary precautionary recall (communicated to the italian ministry of the economic development with notification number 1350980004619-1426 and ID 2012/235/IT) to verify and ensure the safety of your Izoard XP bicycles. Therefore we ask you to discontinue use of your Izoard XP until a check is completed. We apologize in advance for any inconvenience this recall may cause.
All Izoard XP bicycles that shipped from the Wilier Triestina factory October 22, 2012 and afterward are guaranteed and safe in every respect.
 

 


Here are the details for verification:

PRODUCT NAME: IZOARD XP FORK

RISK: The use of Izoard XP set up with the fork in question could result in a failure. In certain circumstances, the occurrence of such failure could cause the rider to fall, with potentially serious consequences.

DESCRIPTION OF THE DEFECT: Some of the Izoard XP forks in question were built outside of our specifications and have a thinner aluminum steerer tube than the standard.

INSTRUCTIONS TO VERIFY: If the bike was purchased after October 1, 2011, please discontinue use of the bike immediately. You must verify the soundness of the fork by checking its serial number. To do this, please visit your Wilier retailer, who will disassemble the fork and check the serial number for you.

The serial numbers are composed of two letters and four digits and are imprinted on the front of the sleeve of the fork. 
 


 

If your fork is part of the batch of potentially defective units, we will immediately send a replacement fork to your dealer, who will proceed with the replacement.
The replacement of the fork will take place only after the form below is completed in its entirety by the dealer in charge of the substitution.

DOWNLOAD the form [English version]

DOWNLOAD the form [Spanish version]

The potentially defective fork, once replaced, must be rendered unusable.

For any further information, concerns, or questions, please do not hesitate to contact us by email at recall@wilier.it.

We will soon have a dedicated toll-free number as well.

Wilier Triestina has always had one goal: to be loyal. We know that those who buy a Wilier Triestina bikes demands this of us. We will work swiftly together with our employees and suppliers to restore the highest level of quality on the Izoard XP product.
That is the word of Wilier Triestina.

Thank you for your understanding and your support.
 


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